General rules for bus stations

PREAMBLE

The management of the 9 bus stations located in Savoie (Chambéry, Chambéry Savoie Mont-Blanc Airport, Albertville, Moûtiers, Aime, Bourg-Saint-Maurice, Saint-Michel-de-Maurienne, Saint-Jean-de- Maurienne and Modane) is granted by the Delegation of Public Service of the Auvergne-Rhône-Alpes Region until August 31, 2031 to Trans Fer Route Savoie.

These rules are issued for the attention of bus station staff, transport companies and their staff, travelers as well as any person working at bus stations.

ARTICLE 1: OBJECT

The rules define the general conditions of access and use of bus stations located in Savoie in order to guarantee the best service to users and to ensure their safety and peace of mind.

ARTICLE 2 – SCOPE

The scope extends to premises (reception hall, waiting room, sales offices), parking for public transport vehicles and taxis (under certain conditions) and pedestrian areas.

ARTICLE 3 – RULES

Public bus stations are subject to the following requirements:

• Ordinance No. 2016-79 of January 29, 2016 relating to bus stations,
• Decree n ° 2016-86 of February 01, 2016 relating to concession contracts,
• Of the transport code.
• Decision No. 2017-116 of 04 October 2017 of the TRANSPORT REGULATORY AUTHORITY and the provisions of these regulations.

ARTICLE 4 – INSURED SERVICES

Bus stations are open to travelers transported by coach and to all public collective passenger transport companies, urban or non-urban, according to fixed schedules and within the framework of authorizations duly issued by Trans Fer Route Savoie.

ARTICLE 5 – OPENING HOURS

The opening hours are adapted to the activity of each site and according to the periods, summer-winter.

These are displayed near the counters.

Greater opening may occur at the discretion of the operator of the counter (s). The opening of waiting areas may be extended to respond to operating constraints for coaches, trains or planes.

ARTICLE 6 – PROHIBITED ACTIVITIES

Any activity contrary to the laws and regulations in force, as well as to public tranquility and health is prohibited, namely:

• Commercial or other canvassing without prior agreement from the Manager,
• Consumption of alcoholic beverages or narcotic products,
• The introduction of animals into stations with the exception of those kept on a leash or transported in a basket,
• The use of tobacco in the covered areas assigned to collective use, Law No. 92-32 of January 10, 1991,
• The affixing of posters and commercial advertisements or unauthorized advertising inscriptions,
• Damage to the cleanliness of premises and facilities,
• The introduction into stations of firearms, explosive or toxic materials,
• Degradations of all kinds.

ARTICLE 7 – TRANQUILITY OF USERS

• The use of any rolling machine (scooter, skate, etc.) or motorized or non-motorized cycles is strictly prohibited within the confines of bus stations.
• The use of sound devices or instruments which could disturb the peace of travelers or interfere with the dissemination of announcements is prohibited inside bus stations.
• All games of balls, balloons or the like are prohibited inside bus stations,
• Begging and hawking are prohibited inside bus stations,
• No baggage should be left unattended.

ARTICLE 8 – ACCESS CONDITIONS

All the bus stations in Savoie are equipped with access control, except that of Saint-Michel-de-Maurienne, which will be equipped at the start of 2022, and only vehicles with a badge can access it 7 7 days a week, 24 hours a day. Any new carrier wishing to access bus stations should contact Trans Fer Route Savoie to retrieve the transit request form as well as the procedures for issuing badges.

For occasional Services, an email request must be made to the station manager within 72 hours.

The operator of the bus stations reserves the right to refuse access to coaches in the event of site saturation.

ARTICLE 9 – CARRIER INSURANCE

The carrier’s civil liability is incurred in the event of damage to property or to a person as a result of his activity within the scope of the bus stations. The guarantees provided by these companies must cover material and other damage caused by the movement of coaches. Any damage caused by these companies will remain entirely at their expense and the repairs caused by this damage will be carried out by the Manager who will re-invoice the actual carrier to the concerned carrier.

ARTICLE 10 – TRAFFIC AND ACCESS TO THE DOCK

• Automobile traffic within the precincts of bus stations is strictly limited to authorized vehicles,
• The rules of the Highway Code are applicable in bus stations,
• The speed of all vehicles circulating in the enclosure of the stations is limited to 10 km / h,
• Double-file stopping is prohibited,
• The allocation of platforms is carried out by the manager or agents of the bus stations,
• reverse operations, outside the quayside, are strictly prohibited except in cases of force majeure. In this case, the operation will be carried out under the responsibility of the driver,
• Stopping the engines is mandatory as soon as the coach is docked,
• Access to the platforms is authorized ten minutes before the recognition of travelers, except for Chambéry station, five minutes before.

ARTICLE 11 – PARKING

• Parking is authorized in the areas provided for this purpose,
• It is strictly forbidden to stay parked on the platforms
• The parking of taxis, “small discounts” and other vehicles with less than ten places outside the spaces dedicated to them is prohibited,
• Parking for more than seven days is subject to the prior authorization of the manager,
• Companies wishing to use the car parks of the bus stations will have to make a request to the manager.

ARTICLE 12 – PRICING AND INVOICING

Access prices for bus stations are determined by the Auvergne-Rhône-Alpes Region and revised annually on September 1.

Each passage through the bus stations gives rise to the collection of an entrance fee defined in the price list indicated on our prices page.

ARTICLE 13 – AUTHORITY OF THE MANAGER AND HIS AGENTS

The manager and officers of the bus stations are responsible for maintaining public order and complying with internal regulations. They may, if necessary, call on the police to expel the person or persons who do not comply with the provisions of these regulations and of the legislation in force.

They can, when unlabeled baggage left unattended is found inside a bus station, activate the Vigipirate Plan.

Bus station users and transport company staff must strictly comply with any instructions, indications or notices given to them by the manager, either by posting or verbally through station staff.

ARTICLE 14 – PENALTIES

In the event of non-compliance with these regulations, the station manager and agents are empowered to apply penalties for breaches duly notified to carriers:

• Annoying parking: 60 € excl tax
• Non-compliance with the instructions of the agents of the bus stations: 60 € excl tax
• Use of the docks without prior request: 60 € excl tax
• Forced opening of the barriers: 200 € excl tax
• Double-row parking: 60 € excl tax
• Non-compliance with operating regulations other than the cases mentioned above: 60 € excl tax

ARTICLE 15 – REGISTER OF COMMENTS

A register is kept in each bus station to receive comments and suggestions from travelers and carriers concerning the operation of the station.

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